FAQs
Can I request a return of my items?
Absolutely ! We offer a no-hassle return policy. If you are not completely satisfied with your items or have received defective items, please contact our customer support team. They will guide you through the return process and provide you with the necessary assistance.
Is my personal information secure on your website?
Yes, we take the security and privacy of your personal information seriously. We have implemented robust security measures to protect your data. Rest assured that your information is encrypted and stored securely.
How can I place an order on your website?
Ordering on our site is child's play! Simply follow these steps:
- Browse our wide range of products and select the ones you want.
- Click the “Add to Cart” button or use the “Buy Now” option.
- Provide the necessary shipping information upon billing.
- Review your order details and proceed to checkout.
- Once your order is confirmed, we will process it and ship it to you.
Do you ship worldwide?
No, currently we only ship our products to the USA. But we are working on it to expand our delivery area.
Do I need to create an account to place an order?
No, creating an account is not mandatory. You can place an order as a guest. However, we highly recommend creating an account for a more streamlined shopping experience. With an account, you can track your orders, view order history, and benefit from personalized offers and recommendations.
How can I track the status of my order?
Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this number to track the progress of your order. You can track the status on our website or through the "Track Orders" option in the main menu and the footer menu. You can check the status of your order directly here.
Can I modify my order?
We understand that circumstances may change. If you need to change or cancel your order, please contact us here as soon as possible. Although we will do our best to accommodate your request, please note that once your order has been shipped, it may no longer be possible to make changes to it.
Is it possible to exchange my order?
Unfortunately, at this time we do not offer an exchange service.However, we are more than happy to assist you with returns and refunds.
Other questions?
If you have any other questions that we haven't answered, please don't hesitate to contact us!
